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MELAYANI (Menguraikan Permasalahan Perbaikan Layanan Dasar di Indonesia) supports district governments in Indonesia to use a problem-driven approach to tackle challenges in delivering services, taking into account their own conditions and capacities. MELAYANI is being piloted in three districts, starting mid-2017.

The provision of basic public services to the poor and near-poor is largely the responsibility of subnational governments in Indonesia. Provision of responsive basic service delivery increasingly depends on subnational governments’ capacity to analyze and solve problems through collective action.

MELAYANI encourages districts to work on service delivery challenges that are meaningful to them, though still contributing to the President’s Nawa Cita priorities. The program provides support in the form of an iterative approach to help district governments identify service delivery problems, test solutions, monitor implementation, learn by doing and modify solutions based on these lessons.

The MELAYANI methodology draws on leading international studies and lessons on service delivery reforms, including the Problem Driven Iterative Adaptation (PDIA), Deliverology, and an earlier pilot of a World Bank instrument - Rapid Assessment and Action Plan.

The PDIA approach is explained in 13 videos which are available on the Multimedia page or Batukarinfo website.

MELAYANI aims to:

  • Understand how districts identify and solve problems, to better design interventions for improved service delivery; and
  • Develop a problem-driven model that can be scaled up and deployed as part of capacity building support to improve service delivery.

The Problem-solving Process:


Government Partners